How It Works: Placing Your Order
When you are ready to place your order with Board Brokers, we’ll continue the same level of personalized service you received while getting a quote.
With unparalleled attention to detail, your Board Brokers consultant will thoroughly review your order to ensure that you receive the correct square footage and will address any custom moulding or staircase needs you may have. We will then review your final cost, including delivery charges.
Although it doesn’t happen often, at Board Brokers we understand that you may change your mind about your order once you have received it. Sometimes unexpected changes occur. For this reason, we accept returns on all undamaged, unopened boxes within 5 business days of the customer’s receipt of the material. Return shipping costs are at customer’s expense. To cover the labor costs involved, we charge a 30% restocking fee for any returned material. Custom ordered material may not be returned. This includes custom ordered materials and stained or hand-finished material.
Customers have a limited time to cancel their order: An order may be cancelled up to 48 hours after the order is placed online. Orders cannot be cancelled beyond this 48-hour period. We will accept returns as per our returns policy above.
Board Brokers guarantees that all of our products are free of manufacturing defects on par with NWFA standards. However, products are guaranteed only if they have been properly acclimated in accordance with NWFA and NOFMA guidelines, which indicate proper moisture conditions for installation.
See the TERMS OF SALE on this Site for terms and conditions governing quotations, placing and acceptance of orders, payment terms, and all other terms governing sales of goods and materials by Boardbrokers, Inc. All sales are expressly conditioned on your acceptance of the Terms of Sale.